Deposit and Cancellation Policy Information
We require that you pay 25% of the total cost of the rental item(s) within seven (7) days of receiving an invoice. This is non-refundable. This is to ensure the items are held and available for your event. After this point, they are available to other renters. This is the case for all items except arches or items totaling over $500, we require 50% of the total cost of the arch rental or items totaling over $500 at the time of reservation. This is non-refundable. The rest of the amount is due 14 days prior to date of event for all items, except for arch rentals. Arch rental amount is due 30 days prior to the event. All changes or additions to rental items can be made up to 14 days prior to rental, and is contingent on new rental items being available.
If you pay the whole amount owed up front, we will give a 5% discount on the total.
We do offer a military discount, if the bride or groom serves/served in the U.S. Military a 5% discount is given.
Any cancellations made 3 months or less before the event- Non-refundable deposit will not be returned, remaining amount will not be owed. If full amount was paid, that will be returned up to thirty days before the event, after 30 days 50% is returned.
Any cancellations made 30 days or less before your event for arch rentals or rental items totaling over $500- no refunds will be given (total or deposit).
Any cancellations made 14 days before your event for all other items-no refunds will be given (total or deposit).